Shipping
Domestic
* DUE TO COVID-19 CURRENT SITUATION, THE DELIVERY OF SHIPMENTS MAY BE SUBJECT ( Ø TO 25 BUSINESS DAYS ) TO DELAYS IN CERTAIN CASES. *
* ALL RETURNS ARE AT CLIENT EXPENSES.
* RETURN YOUR ITEM WITHIN 14 DAYS FROM WHEN YOU RECEIVE IT.
Indicated prices and delivery terms.
· The prices as reported in the Order and in the ORDER CONFIRMATION must be considered inclusive of taxes and duties, if and as applicable in the event of delivery within the EU; for destinations outside the EU, custom duties, taxes and levies shall be borne by the User.
·Delivery costs are to be borne by the user, unless otherwise stated in the "product description", in which the free delivery will be indicated with the words: "free delivery". The delivery costs described in the product sheet refer to the so-called standard delivery price, with the Seller reserving the right to indicate in the "ORDER CONFIRMATION" any additional shipping costs arising from, but not limited to, the destination of the product and the delivery methods and time.
·The delivery terms indicated in the "ACCEPTANCE" must be considered as approximate; in particular, the Seller's liability for delays deriving from unforeseeable circumstances, force majeure, facts not attributable to the Seller, including third-party cases (such as, by way of example, carrier, outside contractor, etc.) is to be considered as excluded. The Seller also reserves the right to make partial deliveries, excluding liability for late delivery for products not yet delivered.
·The delivery period is deemed to have been fulfilled and respected with the delivery of the Product to the third-party carrier.
·Upon delivery of the Product, the user must check the goods received. Notwithstanding this obligation known and recognised by the user, the Seller, and the carrier on its behalf, is entitled to consider that the person found at the stated place of delivery is the person entitled to receive, check and launch a complaint concerning the goods.
·Without prejudice to the provisions of the following Article , the user undertakes to check the Products received at the time of delivery by the carrier. Notwithstanding the application of the mandatory rules protecting consumers, the user is required to report any defects within 8 days of delivery, in writing, by sending a specific report by e-mail to info@unsolomondo.com (except for concealed defects for which a report must be sent within 8 days from their discovery).
· Following the complaint, the Seller shall have the right, at its sole discretion and notwithstanding the recognition of the defect, to return the price, replace the Product or reduce the price, alternatively, at its indisputable choice. This is without prejudice to the Seller's right to request a check on the defective Product, by returning the product at the customer’s expense. The disputed goods may only be returned to the Seller with the Seller's specific consent.
· If, after a check run by the Seller, the defect does not prove to be a production or tailoring defect, the customer/user will be charged any checking and repair costs, where applicable, as well as transport costs if incurred by the Seller.
· It is understood that in the event of legitimately exercising the warranty, the Seller's obligation to pay compensation for damages is limited and ends with the return/replacement/reduction of the price of the Product.
· The foregoing is without prejudice to the application of the rules for consumer users as referred to in Attachment A.
Legal Warranty.
· The user expressly declares to be aware that the Products are made with natural tanned leather and created according to artisan techniques, and offered on the Website through the photographic reproduction of a sample. Any differences between the garment published on the Website and the one delivered shall not be attributable to defects.
· Given the above characteristics, the Seller's warranty under this article shall therefore be excluded in the following cases:
a) shading/hues/irregularities/loss of colour, as these are typical and specific to the Seller's type of Product;
b) alteration/modification of the Product due to exposure to atmospheric factors (as expressly indicated in the identification tags affixed to the Product);
c) differences between the image and the colours of the sample of the Product represented on the Website and the actual Product;
d) violation by the user of the instructions for use, storage and washing as specified in the identification tags affixed to the Product.
As regards the methods, times and rights of the user in the event of defects, please refer to the provisions of Article above.
ATTACHMENT A)
·Returning the goods following withdrawal.
The consumer user has a unilateral right of free and unjustified withdrawal from the contract pursuant to Articles 52 et seq. of the Consumer Code in the mandatory term of fourteen working days)
The Seller may hold the refund until it has received the Products or until it has received evidence that the Products have been returned.
a)The user must return the Products or deliver them to:
Iccio S.R.L/ UnSoloMondo, Via Giuliano Cassiani 191, 41122 Modena MO, Italy.
without undue delay and in any case no later than fourteen (14) working days from the withdrawal notice date.
b) In particular, the deadline for withdrawal is deemed to have been met if the Products are returned to the Seller before the expiry of the 14-day period.
c) The return of the goods must take place under the following conditions
- the Products must not have been worn, used or washed;
- products must not be damaged or dirty, must have not been handled or otherwise altered;
- the identification tag must still be attached to the Products with the disposable seal/distinctive component, which is an integral part of the product;
- the products must be returned in their original paper or protective packaging, with all their accessories and together with their packaging components;
- the products must be returned in their original protective outer packaging.
If the user no longer has the original packaging, they must use appropriate packaging to avoid damage to the Product due to unsuitable packaging.
d) Prior to returning the product, an e-mail must be sent to info@unsolomondo.com
Non-compliance of withdrawal.
a) Withdrawal that does not comply with the terms and methods described above (by way of example: the withdrawal did not take place by the set legal terms, the Product was returned damaged or opened, etc.) will result in the illegitimacy of the unilateral termination and, consequently, no refund will be due. The Seller will inform the user of this circumstance within 5 business days from receiving the Product or from the request for withdrawal, if not concurrent.
b) If the Product has already been received, it will remain at the Seller’s, at the user’s disposal for collection, at his/her own expense and under his/her responsibility.
Un solo mondo reserves the right to modify the website contents and legal notes without prior notice.